Facebook
  • Holiday Hours! We will be closing at 3pm on Saturday May 25th and closed on Sunday May 26th and Monday May 27th In observance of Memorial Day.

Returns Policy

Our Return Policy - 100% Satisfaction Guaranteed! If you are not satisfied for any reason with your purchase, you can return or exchange your purchase within 12 days of delivery date. NOTE: ONLY items that were not special ordered, custom(ized), damaged, or re-sized, engraved, or altered can be returned and may be subject to a restocking fee. Any used or worn merchandise may not be refunded after purchase.
Please Note:The instructions below must be followed exactly in order for your return to be processed. If you have any questions about our return procedure, please contact us at 1-732-747-7880.

How to Return Your Purchase to Us:

  • Call us at 1-732-747-7880 to obtain your Return Merchandise Authorization Code (RMA). You MUST write this code on the outside of the package for it to be accepted for processing.
  • Download and Print the Return Merchandise Form:A Return Merchandise Authorization form will be emailed to you. This form MUST be completed and placed in the package.
  • Packaging Your Return: Be sure to secure your items to protect them. Your package must include all original packing materials and paperwork in the package, along with the Return Form mentioned above. If your item included a certified diamond or diamonds, each certificate must be included (replacement fee will apply if not included). NOTE: For security purposes, do not put the name Leonardo Jewelers or any type of description as to the contents on the outside of the package. Please us the name Leonardo ONLY.
  • Insuring and Shipping Your Package:The value of your item determines how it must be shipped.
  • If your purchase was less than $25000.00 then the most secure and economic method is Registered Insured Mail via FedEx, UPS or the US Postal Service. Please Insure your package for the full purchase amount*.
  • More than $25000.00:Please contact one of our customer personnel at 1-732-747-7880 for additional instructions.

Return Conditions:

  • Packages without a Return Merchandise Authorization (RMA) will not be accepted for processing.
  • Items received after 12 days will not be accepted for processing.
  • Items must be returned in the same condition as when new and sent by Leonardo Jewelers.
  • Items showing signs of wear or that have been engraved, altered, re-sized or that have been damaged will not be accepted for processing.
  • Watches must not have any of the tape or manufacturer coatings removed from the watch. All manufacturer tape or protective coatings must be intact for return.
  • Special orders cannot be accepted for processing.
  • Any security tags must be in place. Products that have had any security tags removed, will not be accepted.
  • Improperly packaged items will not be accepted.
  • Uninsured items will not be accepted.

Your Refund Amount:Our quality control team will inspect the item upon arrival to determine if it is eligible for return. When the item is judged to be eligible your refund will be promptly processed. You will receive a refund in the amount of the item(s) purchase price minus shipping, handling, insurance charges and payment processing fees. Refunds will be made using the mode of payment used when the purchase was made. You will receive your refund within 30 days from the date of receipt.

We look forward to processing your request. * We will not be responsible for loss or damage of return shipments.

Saved Items (0)
  • Use this space to save the products you like. To add a product here, simply click the icon.

Leonardo Jewelers Close

We value your privacy

On our website, we use services (including from third-party providers) that help us to improve our online presence. The following categories of cookies are used by us and can be managed in the cookie settings. We need your consent before being able to use these services. Alternatively, you may click to refuse to consent, or access more detailed information and change your preferences before consenting. Your preferences will apply to this website only. You can change your preferences at any time by clearing your browser history/cache or visiting our privacy policy page.

By authorizing third-party services, you allow the placement and the reading of cookies and the use of tracking technologies required to keep our website reliable and secure.

These cookies are required to run available services and to provide basic shopping functions. These cookies are exempt from consent according to the exceptions provided by the Article 82 of Data Protection Act.
These cookies provide a custom experience on our website.
These cookies allow us to measure visitors' traffic. They help allow us to understand which products and actions are more popular than others.

Review and set your consent preferences for each partner below. Some personal data is processed without your consent, but you have the right to object.

Rolex (Adobe Analytics and Content Square)

Privacy policy: https://www.rolex.com/legal-notices/cookies.html
Purposes (consent)
Legitimate interest Purpose(S)